Maintenance Services
Metropolitan Real Estate believes a properly maintained property is the best way to maximize the return of the investment. We adhere to both the AZ Residential Rental Agreements Act and the International Property Maintenance Code. We provide prompt and quality performance of all maintenance requirements. All vendors carry both general liability and workman’s compensation insurance to protect all parties.

How is a request for routine maintenance submitted?
In compliance with the AZ Residential Rentals Agreement Act, all maintenance requests must be in writing and can be submitted either by:
1. Directly through our website by clicking here
2. By downloading our maintenance request form and:

• By filling out the maintenance request form online
• Faxing it to 602-912-9478
• Mailing it to 4500 N. 32nd Street, Phoenix, AZ 85018
• Bringing it to our office

Turnaround time for maintenance request
There are many factors that go into each request and we cannot set a firm schedule. However, we typically contact the resident the same day we receive the request to assess the situation and determine the proper course of action. Our goal is typically no more than a 5 business day completion.

Emergencies
We have a 24 hour emergency maintenance line. The resident will call our office and select option #1 for instructions on our 24 hour emergency line. The situation will be assessed and a call will be placed to our emergency services technician on duty if the request qualifies for service.

Metropolitan Real Estate and Homeowners Associations?
Metropolitan Real Estate does work with HOAs for maintenance items covered by the Association.

What maintenance is a resident responsible for?
The resident is required to keep the property in neat and clean condition and to perform minor repairs, such as replacing light bulbs and other items not requiring a skilled craftsman.

What maintenance is a landlord responsible for?
Under the AZ Residential Rentals Agreement Act, the landlord must keep the property in fit and habitable condition.

Smoke detectors
AZ Residential Rentals Agreement Act mandates that the smoke detectors be tested and batteries replaced immediately prior to the occupancy of a property.